Frost and Sullivan e-business
Frost & Sullivan are a worldwide player in market analysis and research with offices around the world.
Conseq enabled Frost to convert from paper delivery to electronic delivery via a new web portal using a combined Lotus Notes and WebSphere web publishing application.
The core components include a straight-through publishing model supported by a Lotus Notes based collaborative editorial application and a self-managed customer web site where customers can search and buy research documents on-line.
The site has enabled Frost to tackle a number of core business issues head on :
Increased Customer Penetration
The new web site portal enables more individuals within each customer to pro-actively purchase research directly off the site.
Reduced Production Cycles and Costs
Where research reports were previously taking up to one and half months to deliver, with Conseq's help Frost are enable to produce and publish reports to the portal in just two hours.
Increased Customer Satisfaction
The dynamic framework and personalisation features of the web site portal increase visibility of available research and allow customers greater flexibility in how and when they purchase.
Working closely with the internal Frost and Sullivan project team, Conseq were able to deliver the entire project within budget and ahead of schedule.
[click here to see Frost and Sullivan site]